Our practices

Client guide

Client guide

Over the years, we have worked with teams of all shapes and sizes. This has allowed us to distill the aspects that make a team successful into a set of best practices, which we incorporate in our day-to-day work and coach our clients on.

We want to make sure you understand and are on board with these practices, or at the very least open to try them in your organization, and we guarantee the results will speak for themselves!

Take ownership

Taking ownership, for us, means treating your project as if it were our own. A lot of agencies consider clients to be disposable, but we want to create long-lasting relationships with all of our partners. We will work with you to understand your company's mission and culture, to ensure we are aligned on all aspects of our day-to-day work together.

We take ownership by ensuring the projects we work on together are only considered done when they start delivering value to your business, and working relentlessly until that happens. It also means we will fight for what we believe in, when we see room for improvement.

Keep it lean

We have witnessed first-hand how too much process and bureaucracy can slow a company down to a crawl. We will work with you to identify and remove all the impediments that are having a negative impact on the velocity of your team.

That does not mean we want chaos: we firmly believe in the importance of processes and workflows to create predictable and scalable pipelines that give you and your developers peace of mind. With that said, it is important that all processes exist to solve an actual pain point in your organization, and not simply because they are an established practice.

Be transparent

Transparency is important in a regular company, but it becomes paramount when you are working with a development team on the other side of the globe. We are committed to providing our clients with all the available information on our work, up to the point where they could easily replace us without losing context. We will also provide continuous feedback on our relationship, to ensure it is constantly improving.

We also expect you to provide all the information that can be useful to maximize the quality of our work, and to be receptive to our feedback, even when it hurts a little.

Go with simple

The tech landscape is constantly expanding, with new tools and practices coming out every day and being touted as the next big thing. In this context, it is easy to become afraid of being left behind and jump on the bandwagon, losing sight of whether we are actually solving the problem at hand or creating new ones.

We take a different approach, adopting technologies and practices that have been battle-tested by years of use and success. We are up to date on the latest developments in our field of work, but we only go with exotic tools when the problem requires them.