Managing people and teams is an art more than a science, but here are some principles we find useful to practice in our day-to-day work:
- Have clear priorities. Your priorities should be, from most to least important: (1) the project; (2) the team; (3) the people that make the team; (4) you. These is a fine line between making compromising between these four priorities and sacrificing one for the others. Compromising is okay, especially in the short-term — burnout is not.
- Stay human. As a manager, it’s easy to get into a "superhero" mindset: you want to help others so much that you forget to ask for help. If you have too much on your plate or are struggling with something, talk it out with someone — ideally your mentor. We all need a hand from time to time. Superhero managers are a danger, not an asset.
- Be glue. Your most important job is to act as glue between the different parts of your team, and make sure everyone has all the information they need to do their job. Sometimes, this is just about communicating. Other times, it’s more complex (e.g. doing a PR review, holding a retrospective or a sprint planning).
- Give feedback. Team leads are in a very privileged position: they are managers, and yet they are very much hands-on. Because of this, you are able to provide 360-degree feedback to your team members about all aspects of their work. Remember to give feedback early and often and practice radical candor, even and especially when it’s uncomfortable, and work with the mentors of your team members to enrich the information at their disposal and establish growth paths.
- Manage risk. This is easily one of the most valuable things you can do for Nebulab and the client. Because you have the high-level vision of the project, it’s easier for you than for others to foresee any risks in the client’s technology strategy and/or short-term initiatives. Set aside time to identify, communicate and mitigate risk.
- Empathize with clients. We act as if we were spending our money, not the client’s — it’s in our company values, so make sure to honor it. Always seek to understand the client’s point of view first rather than imposing your own. Keep in mind that our clients usually have a very good understanding of their problem domain(s), they’re just unsure about the solution.
- Manage up and down. You should manage both down (i.e. your team) and up (i.e. your client and the directors). Managing up and down is the only way to be truly effective as a team lead. Forget to manage down, and the team will underperform; forget to manage up, and the relationship between you and your client, or you and your manager, will deteriorate.
- Seize opportunities. You may run into a ton of opportunities to improve and consolidate your relationship with the client (team expansion, new initiatives, additional areas of responsibility where you or other team members can become an asset for the client) — get good at identifying them and seizing them, asking others for help when necessary. Be bold.
- Foster ownership. A manager’s most powerful weapon is fostering a sense of ownership in their team, so that they don’t have to delegate tasks because people naturally want to take care of things. Find ways to promote ownership within your team by creating an environment of Mastery, Autonomy and Purpose.
- Understand the business. You cannot truly deliver value to the client unless you know how they make money. Take time to truly understand their business domain and the company’s business model. Research the industry, the competition, the most common causes of success and failure, and anything else that can help you and the team become better at what they do. Don’t be afraid to ask.
- Promote Nebulab. Make the client fall in love with Nebulab — not because it’s good for us, but because it’s good for them. Use any chance you have to mentor them about our values and our processes. Do fun things together. Celebrate the small and the big wins. Get to know the client, their team and their culture, and find ways to integrate it with Nebulab’s culture and vision.
- Prioritize reflection. Even though you’re technical, your role as team lead is highly strategic. How you handle a project can make or break our relationship with that client. Don’t just follow the rules, but deliberately set some time away to reflect on what you’re doing. Is there anything you could be doing that would improve the project?
Books, articles and talks
- Being Glue
- Drive: The Surprising Truth About What Motivates Us
- Radical Candor: Fully Revised & Updated Edition: Be a Kick-Ass Boss Without Losing Your Humanity
- The Manager's Path: A Guide for Tech Leaders Navigating Growth and Change
- Managing Humans: Biting and Humorous Tales of a Software Engineering Manager
- Books, Articles and Videos Recommended by Plato Mentors
- An Engineering Team where Everyone is a Leader
- High Output Management for (Non-managing) Tech Leads
- 7 ways of giving feedback that encourage change